Refund & Cancellation Policy | CrispFix

Overview

At CrispFix, we strive to provide reliable AI-powered image enhancement and restoration services. This Refund and Cancellation Policy outlines the rules and procedures regarding credit purchases, subscriptions, and refund eligibility.

Credit Packs

• Eligibility for Full Refund: If you purchased a one-time credit pack, you are eligible for a full refund within 7 days of purchase, provided that zero credits from the pack have been consumed.
• Consumed Credits Non-refundable: Once any credit from a purchased pack has been used, the pack becomes non-refundable. AI image processing incurs direct third-party computing costs upon execution.

Subscriptions

• Cancellation Anytime: You may cancel your active subscription at any time through your account settings.
• Billing Effect: Upon cancellation, your subscription remains active until the end of the current billing cycle. You will not be charged for subsequent billing periods.
• Unused Subscription Allowances: Subscription renewals and recurring fees are non-refundable once billed.

Free Daily Credits

• The daily allowance of 3 free credits is provided at no monetary charge and carries no cash value. Free credits are not eligible for refunds or cash exchange.

How to Request a Refund

To request a refund for an eligible purchase:

1. Ensure your request meets the 7-day unused criteria outlined above.
2. Send an email to our support team via our Contact page (support@crispfix.com).
3. Include your account email, order ID / transaction receipt, and the reason for your request.

Refund requests are typically reviewed and processed within 1–2 business days.