Privacy Policy
Last updated: 9/22/2025
Contact Information and Consent
If you provide your email address or phone number through our website (for quotes, repair requests, or support inquiries), you consent to being contacted by CrispFix for the purpose of responding to your request. This may include service updates, order confirmations, scheduling details, or follow-up communication related to your repair.
We do not sell or rent your contact information. You can stop communications at any time: reply STOP to SMS1, or UNSUBSCRIBE to emails, or contact support@CrispFix.com
Information We Collect for Orders and Shipping
Shipping, Carriers, and Third-Party Services
When you request a repair or order a product that requires shipping, we share the minimum required contact and delivery information (name, shipping address, email, and phone number) with third-party carriers and shipping services so we can fulfill and track your order. This may include services such as Pirate Ship, USPS, UPS, or FedEx.
We use these third-party services to purchase shipping labels, schedule pickups, and provide tracking information. These providers process your shipping information on our behalf and may store or transmit it according to their own privacy practices. We do not control their operations; please review their privacy policies for details on how they handle data.
If you have concerns about how your shipping data is used, or if you want us to use a specific carrier for an order, contact support@CrispFix.com
Optional Marketing Consent
With your explicit opt-in, we may also send occasional promotions or announcements. Consent to marketing is not required to receive service. You can opt out anytime (SMS: reply STOP; email: click Unsubscribe or email support@CrispFix.com
Information We Collect for Orders and Shipping
When you place an order or request a repair that requires shipping, we collect your name, billing and shipping address, email address, and phone number. This information is used solely to:
- Process your order or repair service
- Communicate with you about your order status
- Ship your device or products back to you
We may share your shipping details with third-party carriers (such as USPS, UPS, or FedEx) strictly for the purpose of fulfilling delivery.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites (YouTube, BBC, etc.) may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. To request deletion, please contact support@CrispFix.com
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Footnotes:
- Message & data rates may apply. Message frequency varies by service activity. Carriers are not liable for delayed or undelivered messages. ↩︎